All new FLUXMOB products have a One Year Limited Warranty from date of purchase.
What is not covered in the Warranty
The warranty will not cover product failure due to incidental damages (any defect or malfunction that is caused as a result of misuse, failure to follow operating instructions, abuse, or use with improper or faulty equipment).
Money Back Guarantee
We want you to be 100% satisfied with your purchase which is why we offer a 30 Day Money Back Guarantee for products purchased directly from our store. If for some reason you are unhappy with your purchase, you can return it to us within 30 calendar days of receipt of item(s) for a refund (minus shipping).
Returns and Exchanges
- If you would like to return or exchange your product, please contact us at firstname.lastname@example.org for an RMA number. Please include your order number, full name, shipping address, model number and color of your BOLT.
Once we have issued you a return authorization number, we will supply a return address to send your package.
- In the case that a defective product is received, we are happy to provide a return label for a replacement (within 30 days of purchase). Please contact us at email@example.com and we'll take care of it.
- Once a return or exchange is received by us, we will notify you and process the return/exchange promptly and accordingly.